HR - Shared Service Center - An Introduction
Shared Services is a way of organizing administrative functions to optimize the delivery of cost‐effective, flexible, reliable services to all “customers”. According to Wikipedia: Shared Services refers to provision of a service by one part of an organization or group where that service had previously been found in more than one part of the organization or group. Thus the funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider. The key is the idea of 'sharing' within an organization or group. When transitioning to a HR shared services model, organizations should structure the shared services center (SSC) to most effectively meet business objectives. Multinational organizations should determine whether shared services are most effectively delivered through a number of centers based on business groups and regions, or through one global center. Further, while implementing SSCs, organizations s